Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose personal information from our website visitors.
Information We Collect
We collect personal information from you when you:
- Fill out a contact form or email subscription
- Complete a quiz or survey
- Interact with our website (e.g., browsing history, search queries)
This information may include:
- Contact information (name, email address, phone number)
- Demographic information (age, gender, location)
- Preferences and interests
- Browser and device information (cookies, IP address)
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide customer support
- Send you newsletters, updates, and promotional materials
- Improve our website and content
- Analyze user behavior and preferences
- Comply with legal obligations
Third-Party Tools and Services
We use third-party tools and services to collect and process your information, including:
- HubSpot (marketing and sales software)
- Google Analytics (website analytics)
- Google AdSense (advertising)
- Social media tracking pixels (Facebook, Twitter, LinkedIn)
Anti-Spam Laws
We comply with the CAN-SPAM Act in the United States and the CASL (Canada Anti-Spam Legislation) in Canada. We only send emails to users who have explicitly opted-in to our mailing list. You can unsubscribe from our emails at any time by clicking the “Unsubscribe” link in the footer of our emails or by contacting us directly.
Data Protection Laws
We comply with applicable data protection laws in Canada and the United States. PIPEDA (Personal Information Protection and Electronic Documents Act) is a Canadian law that governs how we handle personal information. While we are not currently subject to the CCPA (California Consumer Privacy Act), we strive to adhere to its principles to protect user privacy.
Opt-in and Opt-out
By submitting your information through our contact forms, email subscriptions, quizzes, or surveys, you are opting-in to receive communications from us. You can opt-out of our communications at any time by unsubscribing from our emails or contacting us directly.
Unsubscribing
If you wish to unsubscribe from our emails, please click the “Unsubscribe” link in the footer of our emails or contact us directly. We will process your request promptly.
Data Security and Retention
We take reasonable measures to protect your information from unauthorized access, disclosure, or use. We do not share your information with third parties or partners, except in cases where:
- You have given us explicit consent
- We are required by law or legal process
- We need to protect our rights or property
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at hello@citylivingmedia.com.